Top 60 Customer Experience Influencers on Twitter in 2026

Updated Jun 21, 2026⋅ Contents
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Looking for Customer Experience influencers for your outreach campaign or for collaboration to promote your brand or product? Our Customer Experience Influencers list is what you need.more When ranking these Customer Experience influencers, we've considered not just their following, but also engagement, as well as overall influence in the Customer Experience space.Export full list with email contacts of influencers in a spreadsheet or csv file.
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Customer Experience Influencers

Here are Top 60 Customer Experience Influencers

1. Jay Baer

Jay Baer Bio Business growth and customer experience author, researcher, advisor. Keynote speaker. Tequila teacher. *****@jaybaer.com Twitter Handle @jaybaer + Follow Twitter Followers 268.5K Type Macro Gender Male Get Email Contact Request upto top 1,000 Customer Experience X Influencers with email contacts in a spreadsheet or csv file. Email us at anuj@feedspot.com Copy emailEmail us

2. Shep Hyken

Shep Hyken Bio Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences! *****@hyken.com Twitter Handle @Hyken + Follow Twitter Followers 106.3K Type Macro Gender Male Get Email Contact

3. David Armano

David Armano Bio Leading AI Analytics Strategy @Ringersciences | Talk about #AI #LLMs #Datascience #Health #CX #Marketing | Dad | Hubby | Dog Parent | Always Learning Twitter Handle @armano + Follow Twitter Followers 72.3K Type Micro Gender Male Get Email Contact

4. Dennis Wakabayashi

Dennis Wakabayashi Bio The Global Voice of CX 🌍 | Host of "CX Update" & "CX In the Wild" 🎥 | Content Creator 🚀 | World Traveler ✈️ | 🎙️ Keynote Speaker *****@denniswakabayashi.com Twitter Handle @globalvoiceofcx + Follow Twitter Followers 57K Type Micro Gender Male Get Email Contact

5. Tiffani Bova

Tiffani Bova Bio Chief of Research, Futurum | 2x WSJ Bestselling Author | Strategist | Executive Advisor | Keynote Speaker | 3x Thinkers50 | Hawaii Native *****@tiffanibova.com Twitter Handle @Tiffani_Bova + Follow Twitter Followers 43.5K Type Micro Gender Female Get Email Contact

6. Steven Van Belleghem

Steven Van Belleghem Bio International keynote speaker - Author - Entrepreneur.Core topic: customer experience in a digital/AI driven world *****@vanbelleghem.biz Twitter Handle @StevenVBe + Follow Twitter Followers 35.8K Type Micro Gender Male Get Email Contact

7. Jonathan Shroyer

Jonathan Shroyer Bio Chief CX Officer and Quilter | Forbes Council | 2X Exit Founder, 20x Investor Return | Supporting Craft Creators Twitter Handle @ChiefCXOfficer + Follow Twitter Followers 26.4K Type Micro Gender Male Get Email Contact

8. Annette Franz

Annette Franz Bio CEO @CXJourney Inc. | #CX Coach, #KeynoteSpeaker, #Author | Official Member @ForbesCoaches | #culture #leadership #employeeexperience #customerexperience *****@cx-journey.com Twitter Handle @annettefranz + Follow Twitter Followers 26.1K Type Micro Gender Female Get Email Contact

9. Bill Quiseng

Bill Quiseng Bio Award-winning #CustomerService expert, keynote speaker. Follow me for #custserv #custexp #cxhttps://t.co/9N4XMlthgQhttps://t.co/ONsxerE2pm… *****@billquiseng.com Twitter Handle @billquiseng + Follow Twitter Followers 25.9K Type Micro Gender Male Get Email Contact

10. Jeanne Bliss

Jeanne Bliss Bio Italian girl, speaker, experience pioneer and author, who coaches companies to earn the right to customer-driven growth. #AdmirableGrowth #CX #CCO #CX *****@customerbliss.com Twitter Handle @JeanneBliss + Follow Twitter Followers 24.3K Type Micro Gender Female Get Email Contact

11. Stephanie Thum

Stephanie Thum Bio Founder @PracticalCX®. Commissioned author @Sage_Publishing. @LinkedIn Top #CX Voice. 🖤💛 Steelers! Tweets are mine. *****@indianatech.edu Twitter Handle @stephaniethum + Follow Twitter Followers 23.4K Type Micro Gender Female Get Email Contact

12. Flavio Martins

Flavio Martins Bio Product Manager @DigiCert. Author #winthecustomer. HuffPost Top #CX Influencer. Product Management passion. MLB/NHL Fan. Tweets are my own. *****@winthecustomer.com Twitter Handle @flavmartins + Follow Twitter Followers 22.4K Type Micro Gender Male Get Email Contact

13. Frank Eliason

Frank Eliason Bio Consultant & Customer experience leader focused on the future of biz, Author of @YourService (Wiley, 2012). Started social media Customer service *****@frankeliason.com Twitter Handle @FrankEliason + Follow Twitter Followers 20.6K Type Micro Gender Male Get Email Contact

14. Chip R. Bell

Chip R. Bell Bio Customer Loyalty | Keynote Speaker | Consultant/Trainer | Advocate of Innovative Service | @Forbes Contributor | Author of #CustomerImagination *****@chipbell.com Twitter Handle @chiprbell + Follow Twitter Followers 20.5K Type Micro Gender Male Get Email Contact

15. Dan Gingiss

Dan Gingiss Bio No longer posting here. Newest content on LinkedIn/Insta. Please also connect on Threads and Bluesky. *****@dangingiss.com Twitter Handle @dgingiss + Follow Twitter Followers 20.3K Type Micro Gender Male Get Email Contact

16. Julien Rio

Julien Rio Bio #CCXP, #marketing expert, #keynotespeaker, #author, #CX evangelist & #entrepreneur. AVP Marketing @ @RingCentral | French & English Twitter Handle @Marketing_JR + Follow Twitter Followers 19.5K Type Micro Gender Male Get Email Contact

17. Jeremy Watkin

Jeremy Watkin Bio Bringing people and technology together to deliver AWESOME customer experiences. Director of #Custserv and #CX @NumberBarn. #running #flyfishing #CXQOTD #cctr Twitter Handle @jtwatkin + Follow Twitter Followers 19.2K Type Micro Gender Male Get Email Contact

18. Roy Atkinson

Roy Atkinson Bio Business Advisor | Industry Analyst | Writer | CEO | Speaker who posts about customer focus (#custserv #cx); #ITSM, #IT and #tech - posts are my own. Twitter Handle @RoyAtkinson + Follow Twitter Followers 16.8K Type Micro Gender Male Get Email Contact

19. Bruce Temkin

Bruce Temkin Bio #ExperienceManagement Visionary/Speaker/Researcher & Head of @Qualtrics #XM Institute. Co-Founder of https://t.co/bJ74vgHkbL. Views = my own. *****@temkingroup.com Twitter Handle @btemkin + Follow Twitter Followers 16.7K Type Micro Gender Male Get Email Contact

20. Blake Morgan

Blake Morgan Bio Customer Experience keynote speaker, CX Futurist, bestselling author, host @ Modern Customer Podcast, 2 amazing kids w/@JacobM *****@gmail.com Twitter Handle @BlakeMichelleM + Follow Twitter Followers 13.7K Type Micro Gender Female Get Email Contact

21. Jeannie Walters

Jeannie Walters Bio #CX CEO @ExpInv | TEDx speaker | CCXP: Certified Customer Experience Professional | Trainer, consultant, podcaster. 20+ yrs in customer experience strategy. *****@experienceinvestigators.com Twitter Handle @jeanniecw + Follow Twitter Followers 13.3K Type Micro Gender Female Get Email Contact

22. Colin Shaw

Colin Shaw Bio Influencer in Customer Experience 👏 Best-selling Author 📕 Podcast Host 🎙 FT award as Leading Consultancy 4 years 🏆 Official LinkedIn 'Top Voice' 📣 Twitter Handle @ColinShaw_CX + Follow Twitter Followers 13.2K Type Micro Gender Male Get Email Contact

23. Nate Brown

Nate Brown Bio Founder of CX Accelerator 🚀#CustomerExperience designer, speaker, writer, and more! 🧙🏻‍♂️ Twitter Handle @CXAccelerator + Follow Twitter Followers 11.5K Type Micro Gender Male Get Email Contact

24. Micah Solomon

Micah Solomon Bio Customer service consultant, trainer, eLearning, author, customer experience consultant.Senior Contributor to Forbes. 484-343-5881, *****@micahsolomon.com Twitter Handle @micahsolomon + Follow Twitter Followers 10.3K Type Micro Gender Male Get Email Contact

25. Kerry Bodine

Kerry Bodine Bio Customer experience expert. Author, keynote speaker, coach, and CEO of Kerry Bodine & Co. #CX #CustomerExperience #JourneyMapping *****@kerrybodine.com Twitter Handle @kerrybodine + Follow Twitter Followers 9K Type Nano Gender Female Get Email Contact

26. Bob Thompson

Bob Thompson Bio CustomerThink founder and global evangelist for customer-centric business. Twitter Handle @Bob_Thompson + Follow Twitter Followers 8.7K Type Nano Gender Male Get Email Contact

27. Nancy Porte

Nancy Porte Bio Passionate about making the world a better place for customers. Twitter Handle @nporte + Follow Twitter Followers 8.3K Type Nano Gender Female Get Email Contact

28. Jenny Dempsey

Jenny Dempsey Bio Customer Experience & Community Management Freelancer | Udemy Teacher | Speaker | Writer | Furniture Flipper | Dog Lover Twitter Handle @jennysuedempsey + Follow Twitter Followers 8.2K Type Nano Gender Female Get Email Contact

29. Adrian Swinscoe

Adrian Swinscoe Bio Customer Experience. eXperience Leadership. Advisor. Speaker. Best-Selling Author (How To Wow, Punk CX and now Punk XL). @Forbes contributor. Aspirant Punk CXer *****@adrianswinscoe.com Twitter Handle @adrianswinscoe + Follow Twitter Followers 8K Type Nano Gender Male Get Email Contact

30. Lynn Hunsaker

Lynn Hunsaker Bio Experience Leadership is company-wide alignment to expectations of customers, employees & partners. #CustomerExperience #MarketingOps #EmployeeExperience #CCXP *****@clearaction.com Twitter Handle @clearaction + Follow Twitter Followers 7.4K Type Nano Gender Female Get Email Contact

31. Jeff Toister

Jeff Toister Bio Your Service Culture Guide | I help leaders build customer-focused cultures. Tweets about customer service. *****@toistersolutions.com Twitter Handle @toister + Follow Twitter Followers 7.1K Type Nano Gender Male Get Email Contact

32. Ian Golding

Ian Golding Bio Certified Customer Experience Professional, speaker & blogger. Author of 'Customer What? The honest and practical guide to customer experience' *****@ijgolding.com Twitter Handle @ijgolding + Follow Twitter Followers 6.7K Type Nano Gender Male Get Email Contact

33. Nigel T Packer

Nigel T Packer Bio Digital Customer Experience ConsultantHelping you get more customers Follow & learn. DM for Consultancy, Training.100% Human Generated Content. Twitter Handle @NigelTPacker + Follow Twitter Followers 6.3K Type Nano Gender Male Get Email Contact

34. Brad Cleveland

Brad Cleveland Bio Author and consultant. Brad helps clients maximize return on customer relationships. Former Pres./CEO of ICMI. Current focus-help executives reshape services. *****@bradcleveland.com Twitter Handle @bradcleveland + Follow Twitter Followers 5.2K Type Nano Gender Male Get Email Contact

35. Lucy Kiruthu

Lucy Kiruthu Bio Customer Experience Transformist⭐Building Customer-Centric Organizations Globally⭐ https://t.co/sTGk3r8qwU ⭐ Lead @EvolveCX ⭐CCXP, XMP, ICX-K, CXPA Twitter Handle @KiruthuLucy + Follow Twitter Followers 4.3K Type Nano Gender Female Get Email Contact

36. Brian Wagner

Brian Wagner Bio Tweeting about brand, customer experience, healthcare, leadership, sports & more ⭐️ • Patient Experience at @ChenMed 🧩 • Proud @USC alum ✌️ • Dad x3 *****@gmail.com Twitter Handle @BrianRWagner + Follow Twitter Followers 4.2K Type Nano Gender Male Get Email Contact

37. Hussein M. Dajani

Hussein M. Dajani Bio Top 50 CX Influencers of 2024!CX Hall of Fame 2023!CX Professional of the Year 2022!CCXP. CMO & CXPA ME Regional Leadership Coucil.Views are my own *****@gmail.com Twitter Handle @hussdajani + Follow Twitter Followers 4.1K Type Nano Gender Male Get Email Contact

38. Michael Brandt

Michael Brandt Bio #CCXP | #CX | Voice of Customer #VOC | #Complaint Management | Customer Journey Mapping #CJM | #Speaker & #Panel #Moderator | #Training *****@cx-excellence.com Twitter Handle @CxExcellence + Follow Twitter Followers 3.5K Type Nano Gender Male Get Email Contact

39. MsBawoni

MsBawoni Bio Seeking God first. Impact driven.Building @bawonicx to help African businesses differentiate on CX & Drive Business Growth *****@gmail.com Twitter Handle @MsBawoni + Follow Twitter Followers 3K Type Nano Gender Female Get Email Contact

40. Claire Boscq

Claire Boscq Bio #KeynoteSpeaker #CustomerExperience #EmployeeExperience #BizShui #BusinessFeng Shui #EMCEE #Energy #Dubai ☯ *****@claireboscq.com Twitter Handle @ClaireBoscq + Follow Twitter Followers 2.9K Type Nano Gender Female Get Email Contact

41. Sven Esser

Sven Esser Bio #DigitalStrategy | #DigitalTransformation | #CustomerExperience | #CX | #Change | #Strategy | Profil: https://t.co/7r7BhxqRYV ....and always open for a coffee 😀 Twitter Handle @SvenEsser + Follow Twitter Followers 2.6K Type Nano Gender Male Get Email Contact

42. Lakshmi Narayanan G

Lakshmi Narayanan G Bio Customer Success Leader || The Customer Experience Guy || Overthinker || Storyteller || Yet Another Human || Views are my own & evolve *****@gln.me Twitter Handle @_glnarayanan + Follow Twitter Followers 2.6K Type Nano Gender Male Get Email Contact

43. Stacy Sherman

Stacy Sherman Bio Professional Speaker. Author. Podcaster. Advisor ‣ Helping Companies Boost Revenue & Competitive Differentiation By Doing Customer Experience (CX) Right *****@doingcxright.com Twitter Handle @stacysherman + Follow Twitter Followers 2.4K Type Nano Gender Female Get Email Contact

44. Naeem Arif

Naeem Arif Bio The #CustomerFirst Enabler 🌟 #NACBBF #SAP #Retail #Hospitality #CX #Speaker #Author #NED 🏆 #MWIT @MidsRetailForum #President @Sutton_Chamber Twitter Handle @NaeemArif_ + Follow Twitter Followers 2.3K Type Nano Gender Male Get Email Contact

45. Aileen Day

Aileen Day Bio 📣 of #CEHX | Listener | #CX Author - Advisor - Speaker | Twitch Affiliate | Sage Publications CX Case Study Series Editor |🎙 Host of 'The Value Driven Brand' *****@aileenday.com.au Twitter Handle @AilsDay + Follow Twitter Followers 2.2K Type Nano Gender Female Get Email Contact

46. Clare Muscutt

Clare Muscutt Bio Women in CX Founder & CEO, Podcast Host, Global Keynote Speaker, Customer Experience Thought Leader *****@womenincx.community Twitter Handle @ClareMuscutt + Follow Twitter Followers 1.6K Type Nano Gender Female Get Email Contact

47. Jim Tincher

Jim Tincher Bio Heart of the Customer founder and nationally recognized customer experience expert, journey mapper, speaker, author, and entrepreneur. *****@heartofthecustomer.com Twitter Handle @jimtincher + Follow Twitter Followers 1.5K Type Nano Gender Male Get Email Contact

48. Julia Ahlfeldt

Julia Ahlfeldt Bio Customer Experience specialist and podcaster, dedicated to developing actionable #strategy and enhancing business performance through #CX and #CEM. *****@julia-ahlfeldt.com Twitter Handle @JuliaAhlfeldt + Follow Twitter Followers 1.3K Type Nano Gender Female Get Email Contact

49. Luke Jamieson

Luke Jamieson Bio Top 25 Global CX / EX Thought Leader and Larrikin #CX #EX #employeeexperience #employeeengagement #audacious #unconventional #custserv #CXQOTD #tedx #cctr Twitter Handle @LukeCXEX + Follow Twitter Followers 915 Type Nano Gender Male Get Email Contact

50. Rosaria Cirillo

Rosaria Cirillo Bio #CX expert Author #YellowGoldfish Mum 2 boys Founder @wownowexp Passionate #happiness #digital #data Love iphone apps books nature art Promote #righttocleanair *****@wownow.eu Twitter Handle @Rodand + Follow Twitter Followers 701 Type Nano Get Email Contact

51. onome deBBie akwara

onome deBBie akwara Bio Business Transformation Leader helping Businesses in Africa 🌍 Identify & Fix Gaps in CX to Increase Customer Profitability & Improve Employee Experience. *****@neetchcompany.com Twitter Handle @debbieakwara + Follow Twitter Followers 676 Type Nano Gender Female Get Email Contact

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